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FAQs

 

GENERAL QUESTIONS

What is The Drink Swap?

The Drink Swap is a Melbourne based online non alcoholic drinks store. We are a female founded, family business dedicated to helping our customers find a delicious non alcoholic swap for their favourite drink.  We stock beautiful non alcoholic wines, sparkling wines, cocktails, spirits and mixers to make it easy to reduce your alcohol consumption that taste amazing. If we don't love it, we don't stock it... simple as that!  You can find out more about us here.

What brands does The Drink Swap stock?

At The Drink Swap we stock a range of Australian and international non-alcoholic drinks and we prioritise supporting small Aussie producers.

Some of the brands we stock include Heaps Normal, Sobah, Upflow Beers, Monday Distillery, Altina, Yes You Can, Lyre's Non Alcoholic Spirits, Plus & Minus non alcoholic wines and many more.

Are all of your products alcohol free?

All of our drinks are non alcoholic, with no or almost no alcoholic content. Some will have a very low alcohol content from the residual fruit or fermentation process which is the same as found in products like ripe bananas, fruit juices and breads. Under Victorian law, products with an alcoholic content of less than than 0⋅5% by volume are considered non-alcoholic and do not need a liquor license to sell them. 

Is it safe to drink these non-alcoholic drinks if I'm pregnant, breastfeeding, driving or taking medication?

The Drink Swap products are all non-alcoholic, with less than 0.5%  alcoholic content by volume.  This is the same as naturally occurring ethanol in orange juice, kombucha, bread and ripe bananas. That said, we are not doctors, so please get medical advice if you need to and check the label and ingredients. All of our products state the percentage of alcohol in the product description so you can stick to 0.0% alcoholic content products to be extra safe.

We have a collection of Zero Alcohol products which includes our selection of mocktails, spirits, wine alternatives and mixers that are 0.0% alcohol by volume. 

If these drinks are non-alcoholic, do they contain a lot of sugar instead?

That's a great question! Many of The Drink Swap's beverages are very low calorie and low sugar. In fact we have a whole range of lo-cal beverages, some as low as 14 calories per glass!

Where are you located?

We are an online non alcoholic drinks store based in Melbourne, Australia. We have our own family-run warehouse where we pack and ship directly to you. 

SHIPPING

What are your shipping rates / times/ providers?

You can find all of our shipping information here.

Are your packaging beans biodegradable/compostable?

Yes! We use Biofill to pack our boxes to keep your drinks nice and safe on their journey. Biofill is made of corn starch and is 100% biodegradable, disolves in water and compostable without leaving residue. 

We also wrap delicate single items in Greenwrap, the eco-friendly paper alternative to bubble wrap. This video explains the fantastic Greenwrap system which is just as protective but much better for the environment than bubble wrap! 

 

PRIVACY

How do you manage my personal information?

You can find our Privacy Policy here.

CUSTOMER SERVICE

What if I have a question? Or a complaint?

We love to hear from our customers, especially if there is an issue that needs solving. That's why we have a direct phone number for you to chat to us 0493-257-748 (Mon-Fri 9-5) or email us at admin@thedrinkswap.com.  If you have a question or a problem it's likely that other customers will too, so we would love to hear from you so that we can solve it.